MEMBERSHIP FAQS

The membership fee helps us offer services for a simple, fixed price. This includes remote communication like texts, emails, and calls. Similar to Netflix or a gym membership, it helps members manage their healthcare costs without worrying about extra fees, co-pays, or deductibles for routine care.  

Our membership fees are paid monthly until notice of cancelation is given. We require that you set this up on auto-payment with a credit/debit card or checking account on your preferred day. Membership fees are not adjusted or waived based on the services received, or lack thereof.  

 We do not consider our services as “extra”; it is an independent, alternative, and better way to do your primary care. Most members save money when combining Harris Health and Wellness with a high-deductible health insurance or medical cost-sharing plan. (vs. Standard low-deductible/"copay" insurance plans)    

 Because we aim to provide comprehensive primary care, we require patients to be part of a membership plan to be seen for primary or acute care visits (illness, injuries). If you’d like to come check out our clinic and meet us before joining as a member, we’d be happy to show you around and answer any questions. 

We do not require members to sign contracts that commit them to a specific membership period. Memberships are ongoing and open but must be paid ongoing to maintain service with us. A minimum of the first month of membership and a registration fee are paid upfront and are non-refundable. If you decide to cancel and have a balance of prepaid membership fees remaining, a pro-rated refund will be given to you based on the date of cancellation.  Members must give 30 days notice of cancellation. 

Payment of your initial fees (first-month membership and the $80 enrollment fee) needs to be paid before your first visit or before any healthcare services are rendered.  

Yes, we may allow re-enrollment after cancellation, but members will be charged a re-enrollment fee of $150 per member before service can be restarted.  Re-enrollment is not guaranteed.

Kind of, but not really. Typically the monthly membership to a concierge practice is higher than Direct Primary Care practice and many also bill your insurance.  We provide a very high level, non rushed, easy access to service to all members but try to make things affordable for people of all incomes, with or without insurance.  

We do not describe our practice or medical approach as “alternative” in the traditional sense. Dr. Harris's medical degree is in allopathic medicine and she takes an evidence based approach to care. That is not to say that she is not open to "alternative" treatments. Medicine is not black and white.

Yes. Our memberships (eligibility or fees) are not based upon any existing medical issues or conditions 

No, we do not have any income or health guidelines for becoming a member. Our fees are the same regardless of income, insurance arrangement, level of health, or utilization of our services.  

Our primary focus is to keep members well and avoid lots of "medical" care. As such, we can dedicate more time to prevention and lifestyle issues to continue to keep you away from the expensive, cumbersome healthcare system. However, when you need care, we are available 24/7 to help get you back on track and avoid ER or urgent care trips. 

We do allow people to switch plans types with the following rules: 

Require 30 days notice--will not change until next month's billing cycle. You may only change membership type once in a one year period. 

We require 48 hours' notice for prescription refills. Please contact our office to request a refill or use our online portal to submit a refill request.

If you have a medical emergency, please call 911 or go to the nearest emergency room. If you need to contact our office after hours for a non-emergency issue, please call our main number and follow the prompts to leave a voicemail or text.

Yes, we offer telemedicine appointments for certain conditions. Please contact our office to see if a telemedicine appointment is right for you.